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0;gap:8px}.loading--inline:before{width:16px;height:16px;border-width:2px}@keyframes loading-in{0%{opacity:0}to{opacity:1}}@media(prefers-reduced-motion:reduce){.loading:before{animation-duration:2s}}.skeleton{display:block;height:12px;border-radius:6px;background:linear-gradient(90deg,var(--cloud) 25%,var(--mist) 50%,var(--cloud) 75%);background-size:200% 100%}@media(prefers-reduced-motion:no-preference){.skeleton{animation:shimmer 1.4s ease-in-out infinite}}@keyframes shimmer{0%{background-position:100% 0}to{background-position:-100% 0}}.skeleton-row td{padding-top:14px;padding-bottom:14px}.tray{position:fixed;right:16px;bottom:16px;width:300px;z-index:40;background:var(--surface);border:1px solid var(--border);border-radius:var(--radius);box-shadow:var(--shadow-pop);overflow:hidden}.tray__head{display:flex;justify-content:space-between;align-items:center;padding:8px 8px 8px 16px;background:var(--midnight);color:var(--white)}.tray__head .icon-btn{color:var(--white)}.tray__head .icon-btn:hover{background:#ffffff1f}.tray__call{padding:14px;display:flex;flex-direction:column;gap:3px;align-items:center;text-align:center;border-bottom:1px solid var(--border)}.tray__who{font-size:16px;font-weight:600}.tray__sub{color:var(--text-muted);font-size:12.5px}.tray__timer{font-size:22px;font-variant-numeric:tabular-nums;margin:6px 0}.tray__controls{display:flex;gap:6px;margin-top:10px;flex-wrap:wrap;justify-content:center}.tray__dial{display:flex;flex-direction:column;gap:6px;padding:14px;border-bottom:1px solid var(--border)}.tray__section{padding:12px 14px}.tray__section p{margin:4px 0 0}.tray-pill{position:fixed;right:16px;bottom:16px;z-index:40;display:flex;align-items:center;gap:8px;height:38px;padding:0 14px;border:0;border-radius:20px;background:var(--midnight);color:var(--white);box-shadow:var(--shadow-pop);cursor:pointer;font-variant-numeric:tabular-nums}.tray-pill__dot{width:8px;height:8px;border-radius:50%;background:var(--mint)}@media(max-width:1200px){.record__columns{grid-template-columns:minmax(260px,1fr) minmax(380px,2fr)}.record__right{grid-column:1 / -1;display:grid;grid-template-columns:repeat(auto-fill,minmax(260px,1fr))}}@media(max-width:820px){:root{--rail-w: 60px}.rail__label{display:none}.record__columns{grid-template-columns:1fr}.record__center{order:-1}.header__workspace,.conversations__label{display:none}.tray{left:8px;right:8px;width:auto;bottom:8px}}.login{min-height:100%;display:grid;grid-template-columns:minmax(0,1fr) minmax(0,1fr);background:var(--cloud)}.login__main{display:flex;flex-direction:column;align-items:center;padding:48px 16px 24px}.login__center{margin:auto 0;width:100%;display:flex;flex-direction:column;align-items:center;gap:32px;padding-bottom:32px}.login__logo{width:190px;height:auto}.login__card{width:100%;max-width:384px;background:var(--surface);border:1px solid var(--border);border-radius:var(--radius);padding:32px;display:flex;flex-direction:column;gap:8px;box-shadow:var(--shadow)}.login__card--wide{max-width:520px}.login__card h1{font-size:20px;text-align:center}.login__workspace{color:var(--text-muted);font-weight:500}.login__card .input{height:40px}.login__submit{margin-top:16px;height:40px;justify-content:center;font-weight:600}.auth-secondary{height:40px;justify-content:center}.login__remember{display:flex;align-items:center;gap:8px;margin-top:8px;font-size:13px;cursor:pointer}.login__remember input{accent-color:var(--accent)}.login__error{color:var(--danger);margin:8px 0 0;font-size:13px}.login__elsewhere{margin:4px 0 0;font-size:13px;color:var(--text-muted)}.login__elsewhere .link{text-decoration:underline}.login__foot{color:var(--text-muted);font-size:12px}.auth-form{display:flex;flex-direction:column;gap:16px}.auth-form .login__submit{margin-top:8px}.auth-form .login__remember{margin-top:0}.auth-intro{margin:-8px 0 0;color:var(--text-muted);text-align:center;line-height:1.5}.auth-field{display:flex;flex-direction:column;gap:8px;min-width:0}.auth-field .field-label{display:block}.auth-field__error{margin:0;color:var(--danger);font-size:13px}.input[aria-invalid=true]{border-color:var(--danger)}.auth-field__hint{margin:0;color:var(--text-muted);font-size:12px}.pw-field{position:relative}.pw-popover{position:absolute;bottom:calc(100% + 8px);left:0;z-index:40;width:max(100%,260px);padding:12px 16px;background:var(--surface);border:1px solid var(--border);border-radius:var(--radius);box-shadow:var(--shadow-pop)}.pw-popover__title{margin:0 0 8px;font-size:12px;font-weight:600;color:var(--text)}.pw-checks{list-style:none;margin:0;padding:0;display:flex;flex-direction:column;gap:4px}.pw-check{display:flex;align-items:center;gap:8px;font-size:13px;line-height:1.45}.pw-check svg{flex-shrink:0}.pw-check--pending{color:var(--text-muted)}.pw-check--met{color:var(--success)}.pw-check--unmet{color:var(--danger)}.login__options{display:flex;align-items:center;justify-content:space-between;gap:12px;margin:8px 0 0;font-size:13px}.login__options--end{justify-content:flex-end}.login__options .login__remember{margin-top:0}.auth-row{display:grid;grid-template-columns:1fr 1fr;gap:16px}.auth-notice{margin:0;padding:8px 12px;border-radius:var(--radius-sm);background:var(--ice);color:var(--midnight);font-size:13px;line-height:1.5}.auth-notice--warning{background:var(--warning-bg);color:var(--warning)}.auth-notice--success{display:flex;align-items:center;gap:8px;background:var(--success-bg);color:var(--success)}.auth-alt{margin:0;color:var(--text-muted)}.auth-ok,.auth-checking{display:inline-flex;align-items:center;gap:4px;margin:0;font-size:12px}.auth-ok{color:var(--success)}.auth-checking{color:var(--text-muted)}.auth-suggest{align-self:flex-start;margin-top:-8px;font-size:13px}.auth-checks{display:flex;flex-direction:column;gap:8px}.auth-links{display:flex;justify-content:space-between;gap:16px}.auth-links .link-btn{font-size:13px}.auth-done{align-items:center;text-align:center}.auth-done p{margin:0;color:var(--text-muted);line-height:1.5}.auth-done__icon{align-self:center;color:var(--accent)}.login__card select.input{height:40px}.check--top{align-items:flex-start;font-weight:400;line-height:1.5}.check--top input{margin-top:3px;flex-shrink:0}.locked-field{display:flex;justify-content:space-between;align-items:center;gap:8px;height:40px;padding:0 12px;border:1px solid var(--border);border-radius:var(--radius-sm);background:var(--cloud);overflow:hidden}.locked-field span{overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.locked-field .link-btn{font-size:13px}.input-group{position:relative;display:flex}.input-group .input{flex:1;width:100%;min-width:0}.input-group .input:has(+.input-group__btn){padding-right:44px}.input-group__btn{position:absolute;right:4px;top:50%;transform:translateY(-50%);width:32px;height:32px;display:grid;place-items:center;border:0;border-radius:6px;background:none;color:var(--text-muted);cursor:pointer}.input-group__btn:hover{background:var(--cloud);color:var(--text)}.input-group--suffix .input{border-top-right-radius:0;border-bottom-right-radius:0}.input-group--password{align-items:center;border-radius:var(--radius-sm);background:var(--surface);box-shadow:inset 0 0 0 1px var(--border-strong)}.input-group--password .input,.input-group--password .input:has(+.input-group__btn){padding-right:4px;border-color:transparent;background:transparent}.input-group--password .input:focus{outline:none;box-shadow:none}.input-group--password:focus-within{outline:2px solid var(--accent);outline-offset:2px;box-shadow:inset 0 0 0 1px var(--border-strong),0 0 0 2px var(--white)}.input-group--password:has(.input[aria-invalid=true]){box-shadow:inset 0 0 0 1px var(--danger)}.input-group--password .input-group__btn{position:static;transform:none;flex-shrink:0;margin-right:4px}.input-group--password .input-group__btn:focus-visible{outline-offset:0}.input-group__suffix{display:flex;align-items:center;padding:0 12px;border:1px solid var(--border-strong);border-left:0;border-radius:0 var(--radius-sm) var(--radius-sm) 0;background:var(--cloud);color:var(--text-muted);white-space:nowrap}.code-input{height:56px!important;font-size:28px;font-weight:600;letter-spacing:12px;text-align:center;font-variant-numeric:tabular-nums}.workspace-list{list-style:none;margin:8px 0 0;padding:0;display:flex;flex-direction:column;gap:8px}.workspace-list__item{display:flex;align-items:center;gap:12px;padding:12px;border:1px solid var(--border);border-radius:var(--radius-sm);color:var(--text);text-decoration:none}.workspace-list__item:hover{border-color:var(--accent);background:var(--ice)}.workspace-list__item>svg{color:var(--text-muted)}.workspace-list__mark{width:36px;height:36px;flex-shrink:0;display:grid;place-items:center;border-radius:var(--radius-sm);background:var(--ice);color:var(--accent);font-weight:600}.workspace-list__text{flex:1;display:flex;flex-direction:column;min-width:0}.workspace-list__text span{color:var(--text-muted);font-size:12px}.login__promo{position:relative;display:flex;align-items:center;padding:64px clamp(32px,6vw,96px);overflow:hidden;color:var(--charcoal);background:radial-gradient(circle at 100% 0%,color-mix(in srgb,var(--entira-blue) 14%,transparent),transparent 50%),linear-gradient(160deg,var(--white) 0%,var(--ice) 100%);border-left:1px solid var(--mist)}.promo{width:100%;max-width:520px}.promo__eyebrow{display:inline-flex;margin:0 0 16px;padding:4px 12px;border-radius:999px;background:var(--ice);color:var(--entira-blue);font-size:13px;font-weight:600}.promo__title{margin:0;font-size:clamp(34px,3.4vw,44px);line-height:1.12;letter-spacing:-.02em;font-weight:600;color:var(--charcoal)}.promo__lede{margin:16px 0 28px;font-size:16px;line-height:1.5;color:var(--slate)}.promo__points{list-style:none;margin:0;padding:0;display:flex;flex-direction:column;gap:12px;font-size:15px;line-height:1.45;color:var(--charcoal)}.promo__points li{display:flex;align-items:center;gap:12px}.promo__icon{width:32px;height:32px;flex-shrink:0;display:grid;place-items:center;border-radius:var(--radius-sm);background:var(--white);border:1px solid var(--mist);color:var(--entira-blue)}.scene{position:relative;margin-top:40px;max-width:440px;padding:16px 24px 24px 0;font-size:13px;line-height:1.4}.scene-card{display:flex;flex-direction:column;gap:12px;padding:16px;border:1px solid var(--mist);border-radius:var(--radius);background:var(--white);box-shadow:0 16px 40px color-mix(in srgb,var(--midnight) 10%,transparent)}.scene-card__label{margin:0;font-size:12px;font-weight:600;color:var(--slate)}.scene-card__head{display:flex;align-items:center;gap:12px;padding-bottom:12px;border-bottom:1px solid var(--mist)}.scene-text{flex:1;min-width:0;display:flex;flex-direction:column}.scene-text strong{font-size:14px;font-weight:600}.scene-text span{font-size:12px;color:var(--slate)}.scene-mark{width:32px;height:32px;flex-shrink:0;display:grid;place-items:center;border-radius:var(--radius-sm);background:var(--ice);color:var(--entira-blue);font-size:12px;font-weight:600}.scene-mark--round{border-radius:50%}.scene-avatar{width:32px;height:32px;flex-shrink:0;border-radius:50%}.scene-icon{width:32px;height:32px;flex-shrink:0;display:grid;place-items:center;border-radius:var(--radius-sm);background:var(--ice);color:var(--entira-blue)}.scene-icon--mint{background:var(--mint);color:var(--deep-teal)}.scene-pill{flex-shrink:0;padding:3px 10px;border-radius:999px;background:var(--ice);color:var(--entira-blue);font-size:12px;font-weight:600}.scene-time{font-size:12px;color:var(--slate)}.scene-dot{width:8px;height:8px;border-radius:50%;background:var(--success)}.scene-list{list-style:none;margin:0;padding:0;display:flex;flex-direction:column;gap:4px}.scene-list li{display:flex;align-items:center;gap:12px;padding:8px;border-radius:var(--radius-sm);color:var(--slate)}.scene-list li>svg{flex-shrink:0}.scene-list li.is-active{background:var(--ice);color:var(--entira-blue)}.scene-list li strong{color:var(--charcoal)}.scene-thread{display:flex;flex-direction:column;gap:8px}.scene-msg{align-self:flex-start;max-width:80%;margin:0;padding:8px 12px;border-radius:12px 12px 12px 4px;background:var(--cloud);color:var(--charcoal)}.scene-msg--agent{align-self:flex-end;border-radius:12px 12px 4px;background:var(--entira-blue);color:var(--white)}.scene-chip{position:absolute;display:flex;align-items:center;gap:6px;padding:8px 14px;border:1px solid var(--mist);border-radius:999px;background:var(--white);color:var(--charcoal);font-weight:600;box-shadow:var(--shadow-pop);white-space:nowrap}.scene-chip svg{color:var(--entira-blue)}.scene-chip--top{top:0;right:0}.scene-chip--bottom{bottom:0;right:0}.scene-chip--success{color:var(--success)}.scene-chip--success svg{color:var(--success)}.scene-greeting{display:flex;flex-direction:column;margin:0}.scene-greeting strong{font-size:16px}.scene-greeting span{font-size:12px;color:var(--slate)}.scene-grid{display:grid;grid-template-columns:1fr 1fr;gap:8px}.scene-tile{display:flex;flex-direction:column;gap:2px;padding:12px;border:1px solid var(--mist);border-radius:var(--radius-sm);background:var(--white)}.scene-tile--wide{grid-column:1 / -1;gap:6px}.scene-tile__label{display:flex;align-items:center;gap:6px;font-size:12px;font-weight:600;color:var(--slate)}.scene-tile strong{font-size:24px;font-weight:600;line-height:1.2}.scene-tile>span:last-child:not(.scene-bar){font-size:12px;color:var(--slate)}.scene-bar{display:grid;grid-template-columns:88px 1fr;align-items:center;gap:8px;font-size:12px;color:var(--slate)}.scene-bar i{display:block;height:8px;border-radius:4px;background:var(--entira-blue)}.scene-email{margin:0;color:var(--charcoal)}.scene-button{align-self:flex-start;padding:8px 16px;border-radius:var(--radius-sm);background:var(--entira-blue);color:var(--white);font-weight:600}.scene-fine{margin:0;font-size:12px;color:var(--slate)}@media(prefers-reduced-motion:no-preference){.scene-card,.scene-chip{animation:scene-in .4s cubic-bezier(.2,.8,.3,1) both}.scene-chip--top{animation-delay:.2s}.scene-chip--bottom{animation-delay:.35s}}@keyframes scene-in{0%{opacity:0;transform:translateY(8px)}}@media(max-height:760px){.scene{display:none}}@media(max-width:900px){.login{grid-template-columns:1fr}.login__promo{display:none}}@media(max-width:520px){.login__card{padding:24px 16px}.auth-row{grid-template-columns:1fr}}@media(max-width:640px){:root{--page-gutter: 16px}.page__title{font-size:28px}}.module-pane{position:relative;min-height:100%;display:flex;flex-direction:column}.module-pane>*{flex-shrink:0}.settings{flex:1 0 auto;display:grid;grid-template-columns:220px minmax(0,1fr)}.settings__nav{padding:var(--page-gutter) 12px;border-right:1px solid var(--border);background:var(--surface);display:flex;flex-direction:column;gap:24px}.settings__group{display:flex;flex-direction:column;gap:2px}.settings__group-title{margin:0 0 4px;padding:0 12px;font-size:12px;font-weight:600;color:var(--text-muted);letter-spacing:0}.settings__link{padding:8px 12px;border-radius:var(--radius-sm);color:var(--text);text-decoration:none}.settings__link:hover{background:var(--cloud)}.settings__link.active{background:var(--ice);color:var(--accent);font-weight:500}.settings__content{min-width:0;position:relative}.form-card{background:var(--surface);border:1px solid var(--border);border-radius:var(--radius);padding:16px 24px 24px;display:flex;flex-direction:column;gap:16px;max-width:760px;margin:0;min-width:0}.form-card>.muted{margin:-8px 0 0}.form-actions{display:flex;align-items:center;justify-content:flex-end;gap:12px;max-width:760px}.settings-note{margin:0;max-width:760px}.setting-toggle{font-weight:400}.setting-toggle>span{display:flex;flex-direction:column;gap:2px}.back-link{display:inline-flex;align-items:center;gap:4px;font-size:13px;text-decoration:none}.permission-groups{display:flex;flex-direction:column;gap:16px}.permission-group{position:relative}.permission-group__title{display:flex;align-items:center;gap:8px;padding:0;font-weight:600;font-size:16px}.permission-group__all{position:absolute;top:16px;right:24px;font-size:13px}.permission{font-weight:400}.permission strong{font-weight:600}.permission--locked{cursor:default}.permission-choice{display:flex;flex-direction:column;gap:8px;margin:0 0 8px;padding:0 0 16px;border:0;border-bottom:1px solid var(--border)}.permission-choice__title{padding:0;margin-bottom:4px;font-weight:600}.permission-choice__option{font-weight:400}.ticket-group-choices{list-style:none;margin:0;padding:0;display:flex;flex-direction:column;border:1px solid var(--border);border-radius:var(--radius-sm)}.ticket-group-choice{display:flex;align-items:center;justify-content:space-between;gap:12px;padding:10px 12px}.ticket-group-choice+.ticket-group-choice{border-top:1px solid var(--border)}.ticket-group-choice__primary{font-size:13px;color:var(--text-muted)}.permission--locked>span{color:var(--text-muted)}.table__num{text-align:right;font-variant-numeric:tabular-nums}.table__sub{font-size:12px;margin-top:2px}@media(max-width:860px){.settings{grid-template-columns:minmax(0,1fr)}.settings__nav{flex-direction:row;flex-wrap:wrap;border-right:0;border-bottom:1px solid var(--border);padding:12px 16px;gap:12px}}.picked__change{margin-left:auto;padding:0 8px;font-size:13px;text-decoration:underline}.combo__close{position:absolute;right:6px;top:6px}.combo__option--disabled{cursor:default;color:var(--text-muted)}.combo__pill{margin-left:8px}.rr-group__head{display:flex;align-items:flex-start;justify-content:space-between;gap:16px}.rr-group__types{margin:4px 0 0}.rr-note{margin:0;font-size:13px}.rr-members{list-style:none;margin:0;padding:0;display:flex;flex-direction:column;gap:6px;max-height:240px;overflow-y:auto}.rr-members .check{font-weight:400}.dialog__foot-actions{display:flex;gap:8px}.pause-reasons{display:flex;flex-wrap:wrap;gap:8px}.choice--compact{padding:8px 12px;align-items:center}.choice--compact input{margin-top:0}.users__paused{margin-left:6px}.users__invites{display:flex;flex-direction:column;gap:12px}.users__invite-actions{width:auto;display:flex;gap:8px;justify-content:flex-end}.reassign{display:flex;flex-direction:column;gap:16px}.reassign 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